• Tuesday 9 May 2017
    Time Room Topic
    9:00 AM – 10:00 AM

    Free to attend.

    Education Theatre ISSA’s First Ever Australian Keynote Address: Alisa Camplin 

    Winter Olympic Gold Medallist and Business Success Story. Creating Success in Sport, Business and in Life – Hard Work, Planning and Preparation

    Alisa has won two Olympic Medals, a World Championship Title, two back-to-back World Cup Grand Prix Championships and 19 World Cup Podium finishes, all while maintaining a successful international business career with IBM. Alisa has an in-depth understanding of sales, delivery and organisational goal setting. She set the strategy and directed transformations for an $800M global service business and led $200M+ businesses to year-onyear growth in mature or declining markets. Learn how you can apply the same gold-medal approach to your personal career and manage your organisation to record success. Alisa will tell it like it is – from one Aussie to another – with advice applicable to the front-liness of cleaning organisations, selling in the field, or balancing boardroom solutions.

    Bonus Spotlight Session: Olympic Photo Opportunity

    10:00am – 10:30am

    Be the first to meet and get your photo taken with Gold Medalist and business bombshell Alisa Camplin. Contact Kim Taranto at or call +61 410 300 117. Limited availability, based on first-come status.


    10:30 AM – 11:00 AM

    Free to attend.

    Education Theatre The Importance and Demand for Green Certified Cleaning Products and Services

    Kate Harris, GECA

    Businesses are increasingly turning to green certified cleaning products and practices to improve indoor air quality, reduce the risk of hazardous chemicals, improve environmental performance and obtain a marketing advantage. Discover the benefits of using (or manufacturing) green certified cleaning products not only for your employees, but also to protect facility occupants and to support your customers’ business goals.

    How well do they work? and what does a GECA ecolabel really mean for certified green cleaning products and services? Along with ecolabel and certification services, explore the supporting rating programs available such as Green Star – Performance.


    11:00 AM – 11:30 AM

    Free to attend.

    Education Theatre Changing the Conversation from Cost to Profit

    Dianna Steinbach, ISSA Director of Europe, Middle East, Africa & Oceania Services.

    Increased price pressure, ever higher demands to “do more with less,” and the continued commoditisation of commercial cleaning places building service providers, in-house managers, distributors and suppliers in a difficult dilemma. How do you convince the end customer that quality cleaning is worth paying for? Learn how to change this conversation from cost to how your organisation can contribute to stakeholders’ own profits. Learn the hot buttons of facility executives and discover where you can go to find additional resources to educate your staff to conduct a more profitable value conversation.


    11:30 AM – 4:30 PM

    Fee: $599 (inquire about package or group offers)


    Workshop  ISSA Accredited Auditing Professional (AAP) Course

    Consistency and Standard Quality Assurance

    Brant Inserno, ISSA Director of Education, Training, Certifications and Standards 

    The only global quality assurance accreditation in the cleaning industry is coming to Australia. Be the first to boast an AAP professional on your team and differentiate your solutions from the rest of the competition. This course is designed to empower an individual to provide a consistent and standard quality assurance audit, whether for contracted or in-house services. Each accreditation is valid for two years from the date taken and places you within an elite group of auditing professionals throughout the world.

    This interactive, hands-on one day seminar, hosted by ISSA’s Cleaning Management Institute Director, will teach you the technical skills needed to perform a quality assurance audit as well as the ethical aspects of having this responsibility. AAP also can be valuable for individuals interested in offering third-party auditing services or sales professionals looking for a new differentiation to help customers identify service gaps that tie back to the systems and solutions they offer. Attendees receive a study handbook and can take an online exam when they return to their offices after the course is complete.


    11:30 AM – 12:00 PM

    Free to attend.






    Education Theatre Infection Control Touch Points, Awareness and Processes

    Louise Wright, Monash Health

    We look for apples to apples when auditing infection control, but you’re more likely to find a fruit salad when you peel back the layers of most organisations. How can you ensure that your facility won’t be caught by surprise? Learn how to look for the right signals when conducting infection control audits, how to keep it simple in an ever complicated environment, to streamline processes and ensure you’ve hit all the top healthcare cleaning hot topics. Louise shares her on-the-job lessons learned to help you better protect occupant and patient health in a variety of settings.


    12:00 PM – 12:30

    Free to attend.

    Education Theatre The ROI of Effective Healthcare Cleaning: ATP Testing in Modern Cleaning Processes

    Greg Whiteley, Director of Whiteley Corporation

    Issues such as cleanliness, odour control and the potential spread of infectious organisms are all ongoing areas of concern within the healthcare sector. Greg talks about the hard truth of cleaning for infection control and how to do it the right way…the first time. He addresses the ROI of effective healthcare cleaning processes because the downside of getting it wrong can be financial, but it can also be patient death. You’ll cover:

    • Healthcare cleaning stripped down: life, death and profitability
    • The real way to clean in healthcare
    • The role of ATP testing, quality monitoring and fluoro marking


    12:30 PM – 1:00 PM

    Free to attend.

    Education Theatre Clean and Hygienic; How to Achieve Both

    Dr Alice Makardij, Director of Innovation and Technology, Jasol

    Alice has a PH.D in Chemical Engineering, specialising on fouling and CIP. Alice has over 25 years’ experience in Membrane Separation technologies, involved in design and optimisation of membrane systems for Dairy and F&B and optimisation of Water Treatment plans. Alice’s session will cover the following topics:

    • What does hygiene mean
    • CIP (Clean in Place) and COP (Clean out of Place) Systems
    • Why and when to clean
    • Clean first then sanitise! How to know it’s clean?
    • Enzymes vs traditional chemicals
    • Biofilms: Let’s avoid them
    • Learnings and case studies


    1:00 PM – 1:30 PM

    Free to attend.

    Education Theatre The Cost of Poor Healthcare Cleaning Processes,

    Murray McDonald director of Duplex Cleaning Machines

    Murray will explain how a poor healthcare cleaning process can impact various areas of a healthcare facility’s operation. He will also demonstrate why the right regular, outbreak and discharge cleaning process is essential to prevent a ‘flow-on effect’ of repercussions – which will inevitably effect your business’ bottom line!

    Some of the flow-on effects that Murray will address include:

    • Outbreaks and healthcare acquired infections
    • Litigation and reputation damage
    • OH&S risks
    • Resources and ward closures
    • Staff morale


    2:00 PM – 2:30 PM

    Free to attend.










    Education Theatre Preparing Tenders to Sell Value, Not Price

    Brian Clark, CEO FM Contract Solutions

    Contract Cleaners and Suppliers spend a lot of time and money in preparing and submitting tenders.  However, in many Public tenders for cleaning services, over 60% of tender submissions are declared invalid or discarded in the early stages of evaluation.  The reasons are many, ranging from unsigned and incomplete submissions, late submissions through to poor and inadequate responses and even attempts to contact and coerce tender evaluations.

    This interactive seminar will focus on preparation & submission of conforming tenders and provide valuable tips on how and how not to present your services and your company in tender submissions.

    Brian Clark is the CEO of FM Contract Solutions.  FM Contract solutions specialise in contract engineering, contract evaluation, contract auditing and contract Performance Management systems.


    3:00 PM – 4:00 PM

    Free to attend




    Education Theatre Hygieia Women in Industry Panel – Nurturing Professional Development

    The business case for diversity and gender equality is equally irrefutable. A more diverse workplace – in which women are able to freely participate and where their contribution is valued – fosters creativity and innovation. A more diverse workforce also enables the understanding of a broader range of market segments, offering the potential for business growth.

    Numerous studies show that organisations with middle and senior management teams that are gender balanced consistently enjoy better bottom-line results. Listen and be inspired by a panel of successful businesswomen in the cleaning and hygiene industry as they share some of their challenges, experiences and expertise.


    4:30 PM – 5:30 PM

    Free to attend


     Networking hour on show floor
    Wednesday 10 May 2017
    9:00 AM – 10:00 AM

    Free to attend.

    Education Theatre The Best Business Advice Keynote Address: Mike Clark ThinkRight, Business Strategist and Success Coach

    Be the Person who Makes the Difference in your Service Delivery
    It doesn’t matter if you manufacture and sell products, provide cleaning services or monitor safety measures, you’ll get your money’s worth from this dynamic keynote address.

    Do you want your employees to be targeted, engaged, accountable, motivated and, above all, successful? Mike will help you understand not just how to do a SWOT analysis for your organisation but also a “So What?” analysis that will help you gain valuable insights, so you and your team can make more informed decisions and achieve your organisational goals.

    Business professionals of all ages and roles relate well to Mike’s underlying message of resilience and action, responding positively to his recommendations and learning from experience that moves them forward refocused, more effective and smarter.


    10:00 AM – 10:30 AM

    Free to attend.

    Education Theatre Meeting Safety & Risk Management Mandates with Proper Cleaning

    Dianna Steinbach, ISSA Director of Europe, Middle East, Africa & Oceania Services

    CFO’s report that for every $1 invested in safety or injury prevention, they realise a return of between $2 and $10 in savings. But few organisations realise that proper cleaning has a role to play in that reduced liability. Learn how you can leverage the fact that quality cleaning improves safety, and lowers risk and cost for any facility type. Find out where you can access slip, trip and fall, musculoskeletal disorder and safety incident data. Then learn how to position it in connection with your services or solutions, as well as which decision makers you can target who are most interested in the safety connection – and who are willing to pay more for results.


    10:00 AM – 1:30 PM

    Cost TBC. Register your interest now.


    Workshop Jena Dyco International WoolSafe Workshop
    Become a Specialist WoolSafe Technician Agnes Zsednai, Managing Director WoolSafe, Great Britain Become a Specialist WoolSafe Technician The WoolSafe Organisation is a cleaning industry service provider, devoted to promoting best practice in carpet and rug care through maintenance product evaluation and certification, education and training, and the promotion of professional cleaning and inspection services. This specialised workshop brings the WoolSafe Academy to your backyard, allowing you to learn the latest in fibercare technology.Speakers:

    Australia WoolSafe Director Jenny Boymal – What is WoolSafe and what does it do?

    Marketing yourself as a Wool Carpet Expert?

    Alan Firth – Carpet Institute of Australia – Executive Director

    Understand the market share that wool carpet has in the market. Understand what is being manufactured and retailed.

    Everard Paynter – Achtichem

    Why is it so difficult to remove stains off Wool Carpet. Some practical tips.

    10:30 AM – 11:00 AM

    Free to attend.

    Education Theatre Safety in the Commercial and Industrial Cleaning Industries

    Dr Denis Boulais, National Risk Manager, Broadlex Services

    Denis examines safety in the commercial and industrial cleaning by covering a range of common hazards starting with a risk management approach to hazard assessment and control, including  Globally Harmonized System (GHS) of classification and labelling of chemicals, as well as:

    • Complacency
    • Radiofrequency radiation
    • UV radiation
    • Needle stick injury for healthcare
    • Slips, trips and falls for retail
    • Hazardous substances and chemical safety


    11:00 AM – 11:30 AM

    Free to attend.

    Education Theatre Improve Operating Efficiencies and Reducing Costs for FMs in Retail

    Shana Santoni, Director Member Relations, PRSM

    The Professional Retail Store Maintenance (PRSM) Association is the voice of the global multi-site retail facilities community. Find out the hot buttons of retail facility managers from around the world, and the innovations they’re using to succesfully achieve corporate goals without compromising facility quality. Plus learn about education and tools available to help you make informed business decisions that improve your bottom line or that of your retail customer. Shana also will share her insights on the latest retail FM case studies.


    11:30 AM – 12:00 PM

    Free to attend.

    Education Theatre Managing Successfully in Today’s Evolving Industry

    John Barrett, ISSA Executive Director

    Gain international insights from John Barrett, Executive Director of ISSA, the worldwide cleaning industry association, who brings decades of executive experience in a variety of building service contractor (BSC) and technology companies. How do you harness science and technology to drive innovation? How must you position yourself to attract the next generation of workers, and how can the cleaning industry take advantage of facility management trends to be the best partner possible to its customers? This is a must-attend session for any entrepreneurial BSC looking to sharpen their competitive edge


    12:00 PM – 1:00 PM

    Free to attend.

    Education Theatre Turn Your Business into a Success Story

    Lisa Macqueen, Cleaning Marketer

    •  EXACTLY how beat the ‘big boys’ to new customers, EVEN IF you have a tiny fraction of their marketing budget.
    • A completely new way to think about getting clients — along with a proven framework that will blow your mind… and explode your income!
    • Her top insider secrets to keeping your best prospects from suddenly disappearing into the Twilight Zone (Hint: it’s 100% pure gold!)
    • How to MASTER social media, for your cleaning business, be cool online (and attract new customers)!
    • My SECRET SAUCE to online domination (just doing these 3 things right will set your phones ringing and leads coming in..)
    • I’ll also be revealing my most powerful 5-step “sales funnel“ to win lucrative clients. I’ve spent years perfecting it. I’m handing it over to you on a silver platter! Simple strategies for eliminating staffing headaches.  How to attract the right staff who are a good cultural fit for your business.
    • PLUS, there will Q&A at the end so you can ask Lisa anything about sales, marketing, staffing or business operations…
    12:30 PM – 2:15 Pm

    Fee: $110 FMA Members and $145 Non members

    To register for this session email Rhylee Nowell.

    Workshop Facility Management Association (FMA) Panel Discussion – Lunch Session

    CAF Consultant Tony Beck  

    Executive Director Andrew Thakrah

    Cleaning Accountability Framework (CAF) – the truth behind the initiative and how it affects your business 

    The Cleaning Accountability Framework (CAF) is an independent entity comprised of representatives from across the cleaning supply chain that has been tasked with identifying best practice tendering and compliance approaches in the cleaning industry that support quality-focused cleaning services, fair wages and labour standards. The CAF steering committee has identified key issues to be addressed and they understand the ‘race to the bottom’ mentality in the industry has led to:

    • poor quality cleaning outcomes
    • unsustainable business models
    • irresponsible contracting and employment practices
    • unreasonably low contract prices and very low profit margins.


    1:00 PM – 1:30 PM

    Free to attend.

    Education Theatre Digital Apps in Healthcare Cleaning

    Bill Bassett, Director of Interclean Australasia

    Digital auditing and cleaning management apps have evolved to help healthcare managers measure the effectiveness of their cleaning systems. Learn about the many resulting improvements in education, training, cleaning system setup, allocation of daily tasks, supervision and culture management. You’ll find lessons learned from real-world applications in the leading Environental Services arenas and how simple innovation has led to improved results any organisation would like to achieve.


    1:30 PM – 2:00 PM

    Free to attend.







    Education Theatre Using Cleaning Chemicals & GHS – Managing the Risks and Tools to Assist

    Catherine Oh, Regulatory and Technical Manager ACCORD

    Professional cleaners come in contact with a range of chemicals every day.  While they are useful and help us keep environments clean and healthy, mishandling has the potential to cause health concerns.  Catherine will discuss the best way to manage related risks, the tools available to assist and changes brought about by the recent implementation of the Globally Harmonized System (GHS) of classification and labelling of chemicals.

    2:00 PM – 5:00 PM

    Fee: $699 (inquire about package or group offers)


    Workshop Certified Supervisor Workshop

    Develop Leadership Qualities in the Building Services Sector- get ISSA qualified

    Brant lnsero, ISSA Director of Education, Training, Certifications and Standards 

    Day 1 (to be continued on Thursday 11 May from 9am – 12pm)Develop Leadership Qualities in the Building Servicers Sector – get ISSA qualifiedBrant Inserno, ISSA Director of Education, Training, Certifications and StandardsThe custodial profession today not only commands respect, but also requires a high degree of knowledge and skill. And supervisors are critical lynchpins of cleaning operations, determining the success of not only the service outcomes and customer satisfaction, but also a healthier operating margin. What have you done to ensure that your middle management team is as effective as they need to be to create the best bottom line for your organisation? Can you really afford to ignore this important area that impacts your ultimate success? The Internationally recognised CMI Custodial Supervisor Training and Certification course covers the most important areas of training to ensure optimal supervision and management and team leadership in cleaning operations.How to Develop Leadership Qualities in the building services field:

    • Attitude, motivation, personality types
    • Leadership skills, team building activities
    • Designing an effective department
    • Implementation at your organisation
    • Dealing with difficult employees

    Building Services Operation

    • Recruiting and defining the employees with the best fit.
    • Hiring,managing employees
    • Quality assurance, quality control, testing and prevention
    • Staffing, how to schedule and monitor daily/routine, periodic restorative tasks

    Attendees receive a study handbook and can take an online exam when they return to their offices after the course is complete.


    2:00 PM – 2:30 PM

    Free to attend.


    Education Theatre Department of Health Guidelines for Managing Mould and Dampness-related Public Health Risks

    Property Risk Consultants, Kevin White and  Cedric Cheong, Greencap

    Discover why mould is such an emerging issue across Australia, the health effects associated with it, routes of exposure and how to appropriately assess and eliminate or control the risks associated with mould exposure. Plus, understand how to use the WA Department of Health Guidelines, which are largely seen as a benchmark for managing mould and dampness found in facilities. Kevin and Cedric will share case studies and advice from their clients regarding cost-effective and innovative ways to manage mould related risks.


    2:30 PM – 3:00 PM

    Free to attend.

    Education Theatre Stay One Step Ahead of Customer’s Needs; RIA Helps You be Prepared for Common Disasters

    The Restoration Industry Association (RIA)

    What should every commercial and institutional cleaning organisation know about water, fire or mould in order to stay one step ahead of customer or in-house needs? The RIA is here to help you understand what you need to know, what training is available to develop internal expertise and how to find the right partner when you need them quickly. Take advantage of this opportunity for a quick primer on the basics of being prepared for the most common of disasters before they strike.


    3:00 PM – 3:30 PM

    Free to attend.

    Education Theatre H2-Oh No! Critical Steps to Prep for Water Damage

    Jenny Boymal, Director of Jena Dyco International

    Flood Happens. So don’t get caught with your pants down when the water level starts to rise. This straightforward session will give you the knowledge, you need to be ready for water challenges you’re bound to face at some point in your portfolio. Whether you have a minor event that can be easily mopped up or water pouring between building levels, it’s important to follow a few basic steps to ensure the extent of damage is accurately identified and it doesn’t cause further issues. Jenny will share practical strategies of what facility managers and service providers can do to ensure clients are protected when damage occurs.