ISSA Accredited Auditing Professional (AAP) Course
Consistency and Standard Quality Assurance 
Brant Inserno, ISSA Director of Education, Training, Certifications and Standards

10:30am – 4:30pm

Fee: $599 (inquire about package or group offers)

The only global quality assurance accreditation in the cleaning industry is coming to Australia. Be the first to boast an AAP professional on your team and differentiate your solutions from the rest of the competition. This course is designed to empower an individual to provide a consistent and standard quality assurance audit, whether for contracted or in-house services. Each accreditation is valid for two years from the date taken and places you within an elite group of auditing professionals throughout the world.

This interactive, hands-on one day seminar, hosted by ISSA’s Cleaning Management Institute Director, will teach you the technical skills needed to perform a quality assurance audit as well as the ethical aspects of having this responsibility. AAP also can be valuable for individuals interested in offering third-party auditing services or sales professionals looking for a new differentiation to help customers identify service gaps that tie back to the systems and solutions they offer. Attendees receive a study handbook and can take an online exam when they return to their offices after the course is complete.

Jena Dyco International WoolSafe Workshop
Become a Specialist WoolSafe Technician
Agnes Zsednai, Managing Director WoolSafe, Great Britain

10:00am – 1:30pm

Fee: TBA

The WoolSafe Organisation is a cleaning industry service provider, devoted to promoting best practice in carpet and rug care through maintenance product evaluation and certification, education and training, and the promotion of professional cleaning and inspection services. This specialised workshop brings the WoolSafe Academy to your backyard, allowing you to learn the latest in fibercare technology from an international expert.

Become a carpet and rug specialist and understand the ins and outs of why it is important to deal with wool carefully.You’ll also learn about WoolSafe approved products on the market and how to leverage the expertise you’ll gain from this workshop to market your business as a ‘WoolSafe specialist’. Morning tea and coffee provided on arrival. Carpet manufacturing facility tour, Thursday, 11th May, included with this course.

Facility Management Association (FMA) Panel Discussion – Lunch Session
CAF Consultant Tony Beck
Executive Director Andrew Thakrah
Cleaning Accountability Framework (CAF) – the truth behind the initiative and how it affects your business

12:30pm – 2:15pm

Fee: TBA

The Cleaning Accountability Framework (CAF) is an independent entity comprised of representatives from across the cleaning supply chain that has been tasked with identifying best practice tendering and compliance approaches in the cleaning industry that support quality-focused cleaning services, fair wages and labour standards. The CAF steering committee has identified key issues to be addressed and they understand the ‘race to the bottom’ mentality in the industry has led to:

  • poor quality cleaning outcomes
  • unsustainable business models
  • irresponsible contracting and employment practices
  • unreasonably low contract prices and very low profit margins.

Certified Supervisor Workshop
Develop Leadership Qualities in the Building Services Sector- get ISSA qualified
Brant lnsero, ISSA Director of Education, Training, Certifications and Standards

2:00pm – 5:00pm

Fee: $699 (inquire about package or group offers)

Day 1 (to be continued on Thursday 11 May from 9am – 12pm)Develop Leadership Qualities in the Building Servicers Sector – get ISSA qualifiedBrant Inserno, ISSA Director of Education, Training, Certifications and StandardsThe custodial profession today not only commands respect, but also requires a high degree of knowledge and skill. And supervisors are critical lynchpins of cleaning operations, determining the success of not only the service outcomes and customer satisfaction, but also a healthier operating margin. What have you done to ensure that your middle management team is as effective as they need to be to create the best bottom line for your organisation? Can you really afford to ignore this important area that impacts your ultimate success? The Internationally recognised CMI Custodial Supervisor Training and Certification course covers the most important areas of training to ensure optimal supervision and management and team leadership in cleaning operations.How to Develop Leadership Qualities in the building services field:

  • Attitude, motivation, personality types
  • Leadership skills, team building activities
  • Designing an effective department
  • Implementation at your organisation
  • Dealing with difficult employees

Building Services Operation

  • Recruiting and defining the employees with the best fit.
  • Hiring,managing employees
  • Quality assurance, quality control, testing and prevention
  • Staffing, how to schedule and monitor daily/routine, periodic restorative tasks

Attendees receive a study handbook and can take an online exam when they return to their offices after the course is complete.